By placing an order you confirm that you accept the following terms & conditions;
Management reserve the right to alter product prices, specification and availability at any time.
Every effort has been made to display correct product description and specification, however this could differ from goods supplied.
We cannot guarantee that items listed are in stock. If an order is placed for an unavailable item we will notify you, and provide a new estimated delivery time. If we are unable to provide an item we will contact you to discuss a possible replacement/ substitute. In the event that no replacement/substitute is available or you do not wish to take it a refund will be issued.
It is your responsibility to ensure that any goods ordered are suitable for your application.
Any item that fails within 12 months of purchase will be replaced providing the damage/failure is a genuine product fault and has not been caused by accident or misuse. You must read any manuals and follow any safety, fitting or care instructions provided.
Orders are normally dispatched within 5 working days after full payment has been received and the couriers will take up to 3 days to deliver. For large products assistance is required for offloading and a signature is required for proof of delivery. The delivery company should contact you and book in a suitable delivery date that you both agree on.
Orders are normally sent with one of the following services (depending on weight & destination):
Pallex (Pallet courier) but they often sub contract work out so would be delivering on their behalf. Or TNT for the smaller items.
Delivery times are approximate.
Any products that have a long lead time will be clearly stated on the website.
We aim that customers receive the products within 10 working days
We are not responsible for any delays in delivery and any inconvenience this may cause.
You should let us know as soon as possible if you do not receive you order within one week of any estimated delivery date we give you.
After receiving an order it is your responsibility to check that it is complete. You should notify us of any problems within 7 days of receiving the goods.
Any loss or damage to the goods that occurs after they have been delivered to you will be your responsibility.
If we are unable to supply goods within 30 days of your order, you may cancel and will be entitled to a full refund.
Accepted methods of payment are shown on the relevant section of our website.
All orders are invoiced in UK Pounds Sterling.
All product prices are shown including and excluding VAT. Standard rate VAT is added at the checkout.
A VAT invoice will be emailed to the address given or sent in the post.
Cancellation & Returns
You have the right to cancel an order within 14 days of receipt of goods. You must contact us via email or post with details of the order you wish to cancel. A full refund or credit will be issued for the order if the following conditions are met:
i) Goods must be returned in same condition as received.
ii) You must arrange return of unwanted goods at your own cost. Postage will only be reimbursed if item is faulty or damaged.
Your right to cancel does not apply to goods that have been made to your specifications or personalised in any way.
Should you receive any goods from us that are faulty or damaged you must notify us as soon as possible, and within 7 days of receipt of the goods. It is your responsibility to arrange return of damaged item(s) to us and cost of carriage will be reimbursed. We will arrange for a replacement item to be sent as soon as practical. If damaged or faulty goods are not returned to us within 30 days we may still charge you for items or for cost of recovering items ourselves.
We reserve the right to decline any order.
It is your responsibility to provide us with a valid email address for any correspondence.
English law applies to these terms and conditions.
For any comments or complaints contact us via email or by post using contact details below.
Animal Arks, West Frogwell Farm, Frogwell Road, Callington, Cornwall, Pl17 7HN England
Tel: 01579 382743 Email: firstname.lastname@example.org
VAT Reg: 129014635